Complaints Protocol
We do our best to serve our policyholders in a consistent and equitable fashion. However, in the event that you are not satisfied with the outcome of your interaction with Edge Mutual, this document explains the process for escalating the issue to a higher authority.
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Embracing Diversity, Equity and Inclusion Download
A message from the board on improving the worklplace for all. -
2022 Broker Awards Night Download
Celebrating the milestones and achievements of our broker partners. -
2021 Donations to Wellington County Hospitals Download
Year end donations to the Palmerston District Hospital and Louise Marshall Hospital. -
Fair Treatment of Customers Download
Outlining Edge Mutual's commitment to policyholders. -
Company By-laws Download
Last updated effective February 19th, 2021. -
2020 Community Donations Download
Learn more about how Edge Mutual is supporting the local community during the COVID-19 pandemic. -
We Must Change Download
A message from Edge Mutual on social injustice. -
Extended Validation Periods for Drivers View Resource
Link to full list of extended validation periods for driver, vehicle and carrier products and services. -
Message from the Chair During COVID-19 Pandemic Download
Letter to policyholders from the Chair of the Board. -
Government of Canada Resources - COVID-19 View Resource
Resources for individuals and communities surrounding the COVID-19 pandemic. -
Customer Comments Download
We love to hear when we've made our mutual policyholders happy! -
In Case of Auto Accident Download
Step by step instructions on what to do if you've been in a car accident. -
Broker Compensation Download
Information about commission paid to broker partners of Edge Mutual. -
Conflicts of Interest Download
Best practices to manage actual or potential conflicts of interest. -
Complaints Protocol Download
We do our best to serve our policyholders in a consistent and equitable fashion. However,... -
Privacy Policies Download
Privacy policies of Edge Mutual Insurance Company -
Fire Extinguisher Rebate Program Download
You've got an "edge" on safety equipment. Learn more about this exclusive offer... -
Understanding Insurance Basics Download
Published by the Financial Consumer Agency of Canada. -
Accessibility Standard For Customer Service Download
Customer Service Plan - Accessibility for Ontarians with Disabilities Act (AODA) -
Consumer Code Download
Code of Consumer Rights & Responsibilities
