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Claims Feedback
Claims Feedback
We are committed to providing you with the best insurance experience possible, so we welcome your comments. Please fill out the questionnaire below. Your feedback is appreciated. Thank you!
Your Name
First Name
Last Name
Claim Number:
Date of Loss
MM
/
DD
/
YYYY
1. Please rate the quality of service you received from Edge Mutual.
Exceptional
Good
Average (Fair)
Disappointing
Poor
2. Was the staff helpful and able to answer all of your questions?
Extremely Helpful
Adequate
Needed More Direction
3. Did your adjuster take time to address your concerns and explain things to you?
Exceptional
Good
Average (Fair)
Disappointing
Poor
4. Did arrangements with service providers meet your expectations?
Exceptional
Good
Average (Fair)
Disappointing
Poor
5. If follow up was necessary, were your calls returned promptly?
Yes
No
N/A
6. a) Was your adjuster courteous?
Yes
No
6. b) Was your adjuster informative?
Yes
No
6. c) Was your adjuster prompt and efficient?
Yes
No
7. Were you contacted promptly by your adjuster after reporting your claim?
Yes
No
8. Was your claim settled promptly?
Yes
No
9. Was the payment processed quickly?
Yes
No
10. Overall, were you satisfied with the service and settlement you received with your claim?
Yes
No
Please share any other thoughts or comments on your claims experience. We may use your comments as a testimonial to our service.
